Refund policy

<h1>Refund and Cancellation Policy</h1>
<p><strong>Last updated: September 19, 2026</strong></p>

<p>At Best To Cart, we want you to be satisfied with your purchase. Please read this Refund and Cancellation Policy carefully before placing an order.</p>

<h2>1. Order Cancellation</h2>
<p>Orders may be canceled within <strong>24 hours</strong> of placing the order, as long as the order has not already been processed or shipped.</p>

<p>To request a cancellation, contact us immediately with your order number and the email address used at checkout.</p>

<p>Once an order has been processed, shipped, or handed over to our fulfillment partner, it cannot be canceled. In that case, you may request a return according to this policy after receiving the item.</p>

<h2>2. Returns</h2>
<p>You may request a return within <strong>30 days</strong> of receiving your order.</p>

<p>To qualify for a return:</p>
<ul>
  <li>The item must be unused, unworn, and in its original condition.</li>
  <li>The item must include original packaging, tags, and accessories, where applicable.</li>
  <li>You must provide proof of purchase, such as your order number or order confirmation email.</li>
</ul>

<p>Please do not send products back without contacting us first. We will provide return instructions and, where applicable, the correct return address.</p>

<h2>3. Non-Returnable Items</h2>
<p>The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:</p>
<ul>
  <li>Personalized, custom-made, or made-to-order products</li>
  <li>Personal care, hygiene, or intimate-use products after opening</li>
  <li>Gift cards</li>
  <li>Clearance, final-sale, or marked non-returnable items</li>
</ul>

<h2>4. Damaged, Defective, or Incorrect Items</h2>
<p>If you receive a damaged, defective, or incorrect item, please contact us within <strong>7 days</strong> of delivery. Include your order number and clear photos or videos showing the issue.</p>

<p>After review, we may offer a replacement, store credit, partial refund, or full refund, depending on the situation and product availability.</p>

<h2>5. Refund Process</h2>
<p>Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.</p>

<p>If approved, your refund will be issued to the original payment method. Banks and payment providers may take <strong>5–10 business days</strong> to process and display the refund in your account.</p>

<p>Shipping charges are non-refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect item sent by us.</p>

<h2>6. Return Shipping Costs</h2>
<p>Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.</p>

<p>We recommend using a tracked shipping service for return shipments. Best To Cart is not responsible for returned parcels that are lost in transit.</p>

<h2>7. Late or Missing Refunds</h2>
<p>If you have not received an approved refund, first check your bank account and contact your card provider or payment provider, as processing times may vary.</p>

<p>If you still have not received your refund after 10 business days, please contact us with your order number.</p>

<h2>8. Contact Us</h2>
<p>For cancellation, return, replacement, or refund requests, please contact us:</p>

<p>
  <strong>Best To Cart</strong><br>
  Website: <a href="https://besttocart.com/">https://besttocart.com/</a><br>
  Email: <strong>service@besttocart.com</strong>
</p>