Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@besttocart.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@besttocart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@besttocart.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@besttocart.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@besttocart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@besttocart.com.

<h1>Refund and Cancellation Policy</h1>
<p><strong>Last updated: September 19, 2026</strong></p>

<p>At Best To Cart, we want you to be satisfied with your purchase. Please read this Refund and Cancellation Policy carefully before placing an order.</p>

<h2>1. Order Cancellation</h2>
<p>Orders may be canceled within <strong>24 hours</strong> of placing the order, as long as the order has not already been processed or shipped.</p>

<p>To request a cancellation, contact us immediately with your order number and the email address used at checkout.</p>

<p>Once an order has been processed, shipped, or handed over to our fulfillment partner, it cannot be canceled. In that case, you may request a return according to this policy after receiving the item.</p>

<h2>2. Returns</h2>
<p>You may request a return within <strong>30 days</strong> of receiving your order.</p>

<p>To qualify for a return:</p>
<ul>
  <li>The item must be unused, unworn, and in its original condition.</li>
  <li>The item must include original packaging, tags, and accessories, where applicable.</li>
  <li>You must provide proof of purchase, such as your order number or order confirmation email.</li>
</ul>

<p>Please do not send products back without contacting us first. We will provide return instructions and, where applicable, the correct return address.</p>

<h2>3. Non-Returnable Items</h2>
<p>The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:</p>
<ul>
  <li>Personalized, custom-made, or made-to-order products</li>
  <li>Personal care, hygiene, or intimate-use products after opening</li>
  <li>Gift cards</li>
  <li>Clearance, final-sale, or marked non-returnable items</li>
</ul>

<h2>4. Damaged, Defective, or Incorrect Items</h2>
<p>If you receive a damaged, defective, or incorrect item, please contact us within <strong>7 days</strong> of delivery. Include your order number and clear photos or videos showing the issue.</p>

<p>After review, we may offer a replacement, store credit, partial refund, or full refund, depending on the situation and product availability.</p>

<h2>5. Refund Process</h2>
<p>Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.</p>

<p>If approved, your refund will be issued to the original payment method. Banks and payment providers may take <strong>5–10 business days</strong> to process and display the refund in your account.</p>

<p>Shipping charges are non-refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect item sent by us.</p>

<h2>6. Return Shipping Costs</h2>
<p>Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.</p>

<p>We recommend using a tracked shipping service for return shipments. Best To Cart is not responsible for returned parcels that are lost in transit.</p>

<h2>7. Late or Missing Refunds</h2>
<p>If you have not received an approved refund, first check your bank account and contact your card provider or payment provider, as processing times may vary.</p>

<p>If you still have not received your refund after 10 business days, please contact us with your order number.</p>

<h2>8. Contact Us</h2>
<p>For cancellation, return, replacement, or refund requests, please contact us:</p>

<p>
  <strong>Best To Cart</strong><br>
  Website: <a href="https://besttocart.com/">https://besttocart.com/</a><br>
  Email: <strong>service@besttocart.com</strong>
</p>